Through Performance-Based Metrics

Bio & Profile

Gene Ference, Ph.D. is a management and organizational development specialist with over 35 years of experience in creating dynamic teams, facilitating strategy meetings and building performance cultures. He conducts leadership retreats, management seminars, company meetings and oversees the Center for Survey Research, a division of Ference Leadership and Strategy.

An active member of the Cornell Hotel Society, International Society of Hospitality Consultants and founding member of the International Luxury Hotel Association, Gene holds a Bachelor of Science from the School of Hotel Administration at Cornell University where he also earned a Master of Science in Organizational Behavior and a Doctor of Philosophy in Management and Organizational Development from Cornell’s School of Industrial and Labor Relations. He graduated with Magna Cum Laude and Phi Kappa Phi Honor Society memberships. Dr. Ference completed the two-year, post-doctoral certification program in Change Management Leadership at the NTL Institute for Applied Behavioral Sciences and is certified as an executive coach and group facilitator. With this background and faculty teaching positions at Cornell’s School of Hotel Administration, he blends operational experience with best practices and peak-performance mindsets in creating sustainable deliberate culture.

Prior to founding Ference Leadership and Strategy & Center for Survey Research in 1980, Dr. Ference served as Director of Worldwide Training and Development for Hilton International and its Career Development Institute, and Global Director of Management Development for Inter-Continental Hotels. His programs have directly assisted clients in achieving global recognition. Ference Leadership and Strategy & Center for Survey Research have as their mission for employees, teams and organizations to realize ultimate potential. His research and leadership articles are featured in the Cornell Quarterly, Hotel Yearbook, Hotel News Now, syndicated columns and related service industry periodicals. A feature writer for PEAK News, Dr. Ference develops business-service articles on leadership strategies, talent development and reality-based metrics in the hospitality and service-related industries. He can be reach at: or via telephone at: +1-203-226-6000.

Featured Articles:
2016 - Millennials and Your Bottom Line
2014 - Empower Luxury Setting Advocates for Success
2013 - The View From The Top
2012 - Navigating Through Leadership Confusion
2011 - Tough Times Take Tough Leaders
2010 - Successful Leaders Will Adapt

OD Competencies

Vision & Mission

• Executive Retreats

• Leadership Workshops

• Operational Meetings

Needs Analysis

• Systematic Research

• Strategic Meetings

• Blueprints and Plans

• Double Loop Follow-up

Quantitative Assessments

• Custom-Designed Employee Feedback Surveys

• 360-Relationship Management Profiles

• Professional Development Inventory

Action Planning

• Action Planning

• Customer-Centric Methodologies

• Performance Index Measures

High-impact Facilitation

• Action-Planning Sessions

• Customized Training

• Peak-Performance Leadership

• Make-It-Memorable Programs

Performance Tracking

• Manager Reports

• Executive Reports

• Customized Reports

©2015 Ference Leadership and Strategy & Center for Survey Research